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Contextual challenges and opportunities

Socio-economic context in our markets
Political and regulatory context in our markets
Competitive dynamics in our markets
Technology trends and disruptions
Structure improvements
New revenue streams
World-class operations
Digital leadership
Portfolio and asset optimization
Performance transformation

Business Model/Value Chain

  • Capital inputs
  • Supply Chain
  • Network
  • Distribution
  • Services
  • Support & admin
  • Capital outputs

Capital inputs

  • Financial

    We use financial resources, including reinvestment of profit generated, to influence the value across the capitals as guided by our strategy, for example through investment in our networks, and training of our employees. Financial value is generated for our stakeholders, including the providers of financial capital, through dividends and other payments. Further information on our financial performance is provided in our Form-20F.

  • Human

    We affect human capital through the recruitment of new talent, through training and development programs, as well as through the downsizing of operations, in accordance with our strategy and business performance.

  • Natural

    We influence the consumption of natural capital mainly as a consequence of the materials and energy required to manufacture the network equipment and mobile devices that underpin our services, as well as the energy consumed by the operation of networks and other buildings. Our operations also generate impacts on natural capital which can be positive (using ICT services to reduce material consumption, or travel), or negative (carbon emissions resulting from network operation). 

  • Manufactured

    We impact on the level of manufactured capital through a combination of further investment to improve our physical networks, together with the effect of network sharing, tower sales and outsourcing agreements. Our strategic objective of portfolio and asset optimization will drive a more asset-light network approach in the future.

  • Social

    We rely on building positive relationship capital with a variety of stakeholder groups to deliver our business, and this includes key relations with government (who provide licenses and spectrum) and business partners such as OTT players, and the communities which host our facilities. This enhances our ability to provide services that create social capital in the markets where we operate, through increased connectivity, and applications such as mobile financial services, or our flagship program, ‘Make Your Mark’. 

  • Intellectual

    We influence the value of our intellectual capital through investment in developing our services, our engagement with vendors, and our programs with digital innovators through programs such as Make Your Mark. We invest in knowledge systems to support our employees’ effectiveness, and look to improve our operating licenses to enhance our ability to provide services.

Supply Chain

Sourcing network equipment, devices and other services from global strategic suppliers and local vendors.

Key data points

28Global strategic suppliers.
220higher risk BU suppliers engaged on Supplier Code of Conduct

Potential issues

  • Managing the social and environmental impact of our supply chain

    Read more
  • Anti-bribery and anti-corruption

    Read more

Network

Operating radio access and fixed line networks and IT platforms to enable the delivery of services.

Key data points

170Kbase stations (46% 3G or 4G/LTE)
99Ksites
1.13mTerabytes of data transmitted

Potential issues

  • Coverage, reliability and quality of network

    Read more
  • Energy efficiency and carbon emissions

    Read more
  • H&S of network- related contractors

    Read more

Distribution

Offering services, devices and support to customers through owned and franchised retail stores, call centres and digital channels.

Key data points

6,105fully-branded shops
 31%Approx. Smartphone penetration

Potential issues

Services

Providing access and connectivity to facilitate voice, data and value added services to general public and corporate customers.

Key data points

217m customers
 59KMobicash agents

Potential issues

  • Privacy, freedom of expression and protection online

    Read more
  • ICT services to support economic and social development / reduce environmental impact

    Read more

Support & admin

Developing employees, following corporate governance requirements, stakeholder engagement, reporting etc.

Key data points

59Kemployees
26Kemployees completed Code of Conduct training (2015)

Potential issues

Capital outputs

  • Financial

    We use financial resources, including reinvestment of profit generated, to influence the value across the capitals as guided by our strategy, for example through investment in our networks, and training of our employees. Financial value is generated for our stakeholders, including the providers of financial capital, through dividends and other payments. Further information on our financial performance is provided in our Form-20F.

  • Human

    We affect human capital through the recruitment of new talent, through training and development programs, as well as through the downsizing of operations, in accordance with our strategy and business performance.

  • Natural

    We influence the consumption of natural capital mainly as a consequence of the materials and energy required to manufacture the network equipment and mobile devices that underpin our services, as well as the energy consumed by the operation of networks and other buildings. Our operations also generate impacts on natural capital which can be positive (using ICT services to reduce material consumption, or travel), or negative (carbon emissions resulting from network operation). 

  • Manufactured

    We impact on the level of manufactured capital through a combination of further investment to improve our physical networks, together with the effect of network sharing, tower sales and outsourcing agreements. Our strategic objective of portfolio and asset optimization will drive a more asset-light network approach in the future.

  • Social

    We rely on building positive relationship capital with a variety of stakeholder groups to deliver our business, and this includes key relations with government (who provide licenses and spectrum) and business partners such as OTT players, and the communities which host our facilities. This enhances our ability to provide services that create social capital in the markets where we operate, through increased connectivity, and applications such as mobile financial services, or our flagship program, ‘Make Your Mark’. 

  • Intellectual

    We influence the value of our intellectual capital through investment in developing our services, our engagement with vendors, and our programs with digital innovators through programs such as Make Your Mark. We invest in knowledge systems to support our employees’ effectiveness, and look to improve our operating licenses to enhance our ability to provide services.

  • CR reports
    Approach to CR
    CR strategy
  • CR videos
    Make Your Mark
    Introduction
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